Privacy Policy
This Privacy Policy explains how DSL Window Coverings collects, uses, shares, and protects your personal information when you visit our website or request a quote, measurement, installation, or support.
Last updated: June 21, 2026
Information we collect
We may collect the following categories of information:
- Contact information: name, email address, phone number.
- Service information: service address, city, and other details needed to provide an estimate or schedule service.
- Project details: window photos, measurements, product preferences, and notes you share with us.
- Website usage information: basic analytics data (for example, pages visited and general device/browser information).
How we use your information
We use the information we collect to:
- Provide quotes and recommendations for shutters, blinds, shades, and other window coverings.
- Schedule and confirm in-home measurements, consultations, and installation appointments.
- Communicate about order status, installation timing, and service/support requests.
- Provide customer support and warranty/lifetime service assistance.
- Improve our website and services.
SMS privacy statement (Twilio requirement)
Phone numbers and SMS opt-in data collected through DSL Window Coverings will not be shared with third parties or affiliates for marketing or promotional purposes.
How we share your information
We may share your information only as needed to operate our business and provide services, such as:
- Service providers: vendors who help us run our business (for example, scheduling tools, messaging providers, analytics, and other operational tools).
- Manufacturers and product partners: when necessary to order custom products and fulfill your installation.
- Legal and safety: if required by law, regulation, legal process, or to protect the rights and safety of our customers and our business.
We do not sell your personal information.
Data retention
We keep personal information only as long as necessary to provide our services, maintain records for warranty/service support, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information and the purpose for which it was collected.
Your rights and choices
Depending on where you live, you may have rights such as:
- Request access to the personal information we have about you.
- Request correction of inaccurate personal information.
- Request deletion of certain personal information, subject to legal and business requirements.
- Opt out of certain communications (including SMS by replying STOP, where applicable).
To make a request, contact us at [email protected].
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure.
Childrens privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.
Contact us
If you have questions about this Privacy Policy, contact us at [email protected].